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Our Service Advantage programme has one simple objective –
improve the operational performance of IT as a business service,
quickly and cost-effectively.
A guiding foundation of Service Advantage is that the knowledge
and experience to achieve better performance is already in your
organization. Your people know the IT systems and often know how
to make them work at their best. Our role is to guide and train
the knowledge and skills already present, to achieve an IT operations
improvement plan that is owned and fostered internally.
Delta Software provides the following services to ensure you meet
this objective:
- Planning and strategy - IT service and operations performance
- ITSM simulations for immediate operational results
- Process and service design
- Implementation and configuration of infraEnterprise service management software
- Training
- Early-life support
- Operational performance review
These services are organized in four quadrants that follow an improvement
lifecycle which incorporates and enhances the ITIL service lifecycle,
for operational performance.
The quadrants are
- Business outcomes
- Process enablement
- Implementation
- Operations Extensions
ITSM improvement requires the adoption of a best-practice plan
with a number of deliverable components. The four quadrants - each
optional - of Service Advantage are designed purposely to maximize
the result of best-practice and minimise the cost. Some or all elements
may be deployed, so using only those Service Advantage components
that are needed to achieve the ITSM project objectives.
For example, your organization may have the right tools in place
to measure and report on operational outcomes, in which case the
Service Advantage solution can be tailored to your needs
For the Implementation and Operations quadrants, the use of the
infraEnterprise system as the service management application is
recommended. (Refer to http://www.delta.co.nz/infra)
Service Advantage – Transform Operational Performance
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