|
Welcome to the latest issue of The Service Leader Newsletter.
Contents:
Christmas Office Hours
The Delta offices will close at the usual
time on Friday 22 December and resume normal
office hours on Wednesday 07 January. We will be
closed during the statutory holidays, while the
support line is available over the break on 29 &
30 December.
For any support requirements outside these
hours we will, on prior request, provide an
emergency cell phone number and customers should
call us to make any out of hours arrangements.
Have a great holiday and a good start to
2007!
back to top
Support Fee Announcement
We have kept the same rate of annual support & maintenance since 1998.
Infra Corporation have recently revised their annual support rate and announced that it will increase from 1 January 2007.
We are therefore obliged to make some adjustment in the annual support fee. We'll be sending an email shortly to our support approver contacts with more information on the planned support fee change.
Annual support entitlements are currently:
- regular technical consultant visits and assistance
- allocated technical account manager who knows your site and configuration
- configuration tracking of your infra environment
- training credits to be used towards training purchases
- access to Delta Software tech support service desk & customer portal
- software release updates and versions (subject to Infra Corp conditions)
- regular newsletters
- user group activities
- opportuniy to sponsor Service Advantage enhancements
Customer support has always been and remains a fundamental activity for Delta Software.
We are confident that in terms of market levels we are continuing to offer a high level of service content and quality. If you have any concerns at all please get in touch with your account manager.
back to top
NEW!
Version 8 Half-Day Reporting Workshop
Reporting
Half-day Workshop - new for V8
We have re-worked our very popular Reporting
Overview for the new infraEnterprise V8.
This is a short half-day lab course intended for
operations managers, team leaders, service
managers and analysts who need reports for their
area or to provide to management, and who want
the information quickly across the wide range of
options that infraEnterprise provides. We have
found that a half-day is the most useful time
investment as it will enable you to have all the
standard reporting tools at your fingertips,
saving many hours of trial-and-error.
We have had excellent feedback on the initial
reporting workshop. Effective reporting is
vital to service improvement, and the
participant response to the training was
excellent and very positive.
Remember these
are short (about 3 hours) tutorial workshops
with focus on using the infraEnterprise standard
features for reporting, searches, personalizing
queries and reports, and real-time monitoring
across the range of activities including,
incidents, escalations, change requests and so
on
Additional V8
topics now included are the Dashboard as part of
Monitor and a brief intro to the world of Report
Designer. It is also planned , since the
previous version of the course listed all of the
reports in infra, that attendees are given a
copy of the infra manual "Report Description
Guide" which shows all of the Reports plus
examples along with of course the famous Student
Manual for the upgraded course.
In summary, an
excellent and cost-effective course for learning
all the ways to get standard reports, with new
V8 features.
back to top
|
