Contents:  

• Service Advantage Updates
• Service Advantage Programme 
• infraEnterprise v8 - new feature alert - IPK Rules 
• ManageSoft announcement for License Compliance Tools 
• Sponsorship Programmes for social events 
• Events 
• Infra User Groups 

Service Advantage Updates
 
We have updated our Service Advantage website with a flash video explaining aspects of the programme. We are continuing to see how the Service Advantage programme offers benefits to clients wanting to get on with a best-practice or service improvement project.
 
The key goal of Service Advantage is to ensure the related elements of an infraEnterprise project - for example getting processes re-worked, getting service levels and KPIs defined, or getting software integrations done to work with other tools IT are using - are guided by a plan that achieves IT service outcomes for the business.
 
We've also developed an "accelerator" approach for organisations that want an immediate service improvement result and build the implementation of best practice quickly. This programme we're calling "ServiceNow" and it offers a rapid implementation for the first set of service management processes - Incident, Problem and IT Change.
 
The Polestar IT Service simulation workshop continues to grow in popularity, as our clients learn more about how it can revolutionise your approach to IT service improvement. 

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We have been very busy working with clients on various aspects of our Service Advantage Programme. The recent conferences we have sponsored have enabled opportunities to show case the collaborative work we have been doing. We have also been working very hard on building infraEnterprise v8 into the programme which has required changes to our internal processes to ensure we have the capability to deliver this exciting new release to our clients. We are planning to show you some of these changes and developments at our next User Group meeting.

In each newsletter we will include highlights from each of the work quadrants so you can see what we have been doing and our future plans.

Process Enablement

Polestar - our Service Leadership in Action simulation has been the focus of Process Enablement recently.  We have run events at conferences (itSMF - Australia, CIO - Auckland and Tertiary IT - Christchurch) and with several clients.  IT Service Management simulations are becoming extremely popular, for example the itSMF UK conference are running 6 events during the 3 day conference.  We already have strong demand for Polestar so if you need to kick off an improvement programme or need to help your people through a cultural shift then please contact us now to secure dates. 

Note there are other simulations available but Polestar is the only Business Service Management simulation available in New Zealand and Australia.

Implementation

infraEnterprise v8 documentation and training updates have consumed everyone in implementation.  We will soon be ready to engage selected clients to upgrade.  We are pleased to announce that version 8.0.1 has been released and we will be using this to firstly upgrade our own infraEnterprise system.  Our aim is to show you our upgraded system at the User Group meeting.

Operations Extensions

Once again infraEnterprise v8 features highly as we review application extensions built for v7.0.3.  We also have a comprehensive list of extensions in the pipeline for infrastructure and operations managers to extend the considerable return on investment that infraEnterprise v8 delivers.

Outcomes/KPIs

This key quadrant has been reviewed and has some challenging objectives set. We will keep you posted on the Service Level workshops we are building.  We are also reviewing reporting with the recent release of infraEnterprise v8.0.1.

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infraEnterprise v8 - new feature alert - IPK Rules

One of the exiting new features in infraEnterprise version 8 is IPK rules.  This adds call assignment, messaging control and request creation functionality based on multiple call attributes.

There are four distinct activities that can be activated from within IPK rules:

Notification: A dynamic list of stakeholders or groups who receive email notification of the call details. For example all Critical incidents for the Email service automatically notifies the Level 1 Management Team

Forum: Specifies which forum is linked to the call

Assignment: Routes the call to the appropriate person or group

Change Request: Auto-creation of a change request for complex service requests that require workflow.

These rules can be setup to automatically run or to provide support officers with the flexibility to override specific rules.
 

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Our CEO David Gandar said at the time "We are very excited about this as it extends our Service Advantage program which assists organisations in implementing best practice IT processes."

Managing software licenses across the enterprise is increasingly complex. You need to know what software is installed on what hardware, what's legal and what's not, what's up to date, and what needs upgrading. So many updates and configuration changes mean you can't keep up manually.

Compliance Manager supports license management through the complete lifecycle from procurement to retirement. A fast initial license audit gets you baseline data, and then for ongoing license management it offers software metering and usage tracking

For further information please click this link www.delta.co.nz/news/managesoft_CM.cfm or to arrange a presentation contact Delta Software.

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We have recently become a corporate sponsor of the NZSO.  This is a world-class orchestra without question, with a fantastic of collaboration and guest appearances.

Why have we made this step? Well there is a connection between us and NZSO.  When it comes to delivering IT services, the only thing that counts is performance.  So for NZSO and their professional musicians. 

Hence our theme for the sponsor events is "Where best practice meets best performance".

The NZSO programme is a very special kind of sponsorship and we will be running a more formal invitation scheme.

We will continue to run other hosted social events as time and resource permits.  The events coming up in 2007 are the Cirque du Soleil "Varekai" show and another Cirque Rocks troupe at Waitakere Stadium.

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