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Purpose
Using Service Advantage we ensure that the right software solutions
can be identified with an effective plan to implement them.
Delta Software has established partnerships with the providers of the best
Service Management software worldwide. These partnerships include infra
Corporation for infraEnterprise, with additional tools from Layton Technology
and ManageSoft.
Components
1. Implementation & configuration planning
Review the match of processes to the tool implementation, to define
the correct configuration of the infraEnterprise software.
Determine any need for customisation or enhancement,
and specify these as a deliverable.
Then the project steps based on project deadlines,
resourcing and deliverables are defined in a detailed project plan,
agreed by the client before starting.
2. Install and Implement
Implementation of the infraEnterprise service management software
and related tools, to the defined project plan, and typically
for an agreed fixed price.
3. Training Programme
Ensure that the training needs of all involved
are defined and covered in a plan with four broad areas – tools
usage, configuration knowledge, technical expertise, ongoing administration.
The result is a comperehensive and documented project plan with subsequent
implementation and configuration of the software.
Delta Toolkit
Delta Software represents market-share leaders in the IT Service Management sector,
focusing on IT service management, configuration management, and ITSM best practice
improvement tools.. The major global vendors represented are:
Infra Corporation, with infraEnterprise for service management
infraEnterprise service desk and customer service management software,
combined with Delta Software's project and ITIL expertise, ensures
organisations can achieve service improvement objectives while reducing
cost and increasing the productivity of customer support.
infraEnterprise is a 100% web-based application, designed for
automating best practice IT service management processes - Incident,
Problem, Change, Configuration, Service Level and Release management.
All user and administration features are available from a standard
browser interface.
The infraEnterprise software is built to industry standards,
providing ease of integration with third party applications and
IT operational tools via .Net, web services and published API sets.
Layton Technology, with AuditWizard asset discovery
Find out what is connected to your network with AuditWizard from
Layton technology. AuditWizard is the only professional product
that provides this level of audit capabilities, allowing you
to discover everything that is connected to your network.
This includes PCs, servers, USB devices, smartphones, PDAs,
flash cards and anything else. The reports give you the
information required, to ensure you are meeting the
legal requirements regarding software licences. AuditWizard
also audits devices that pose security risks to your
critical data and intellectual property.
ManageSoft Compliance Manager
ManageSoft Compliance Manager is an enterprise-calibre solution
that provides IT professional comprehensive information to track
and manage their entire portfolio of network software and hardware
assets, contracts, leases, and licenses. Because ManageSoft
Compliance Manager integrates seamlessly with asset
tracking tools such as Microsoft SMS it allows you to leverage
existing systems.
Access to leading software solutions is just one component to achieving success;
the other is the ability to customise the software to best meet your needs. The infraEnterprise
software, is a highly extensible web-based package based on industry-standard architecture, and
developed for distributed computing with XML and the Microsoft .Net platform. Should you need
software enhancements, Delta Software has the expertise to develop these for you.
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